CORNERSTONE SOLID SDN. BHD. is committed to ensuring your tiles and construction materials arrive safely and promptly to support your renovation and building projects.
1. Shipping Coverage
We deliver across Peninsular Malaysia and selected areas in East Malaysia. For large or bulk orders, or deliveries to remote areas, please contact us to confirm delivery arrangements.
2. Processing Time
Orders are typically processed within 2–4 business days after payment confirmation. Custom or special orders may require additional processing time, and we will notify you of any delays.
3. Delivery Timeframes
- Peninsular Malaysia: 3–7 business days after dispatch
- East Malaysia: 7–14 business days depending on location and freight availability
Delivery times may vary during peak seasons, public holidays, or due to unforeseen circumstances.
4. Shipping Fees
Shipping fees are calculated based on:
- The weight and dimensions of the order
- Delivery location
- Delivery method
Shipping charges will be displayed during checkout before payment confirmation. For bulk orders, we may provide a customised delivery quote to ensure the most cost-effective shipping arrangement.
5. Delivery Method
Due to the heavy and fragile nature of tiles and construction materials, we use:
- Trusted freight and logistics partners for large or palletised orders
- Reliable couriers for smaller accessories or lightweight items
Please ensure someone is available at the delivery address to receive and inspect the delivery upon arrival.
6. Receiving Your Order
Please inspect all items immediately upon delivery to check for any damage or discrepancies. Report any issues within 24 hours of receiving your order by emailing clear photos and order details to cherddy5095@gmail.com.
If your delivery address has limited access (such as locations requiring manual carry-up without lift access), please inform us prior to dispatch so we can arrange a suitable delivery method.
7. Delivery Issues
If your delivery is delayed, arrives damaged, or is incomplete, please contact us immediately. We will work to resolve any issues promptly to minimise disruption to your project.
Contact Us
For any questions regarding your shipping, bulk orders, or special delivery requirements, please contact us:
Email: cherddy5095@gmail.com
Phone: +6010 431 8662