At CORNERSTONE SOLID SDN. BHD., we prioritise your satisfaction and strive to ensure you receive products in excellent condition. Due to the nature of tiles and construction materials, we maintain clear guidelines to handle returns efficiently while ensuring quality control.
1. Eligibility for Returns
We accept returns under the following conditions:
- Items received are incorrect, damaged, or defective upon delivery.
- You notify us within 48 hours of receiving your order with clear evidence (photos and description) of the issue.
- Items are unused, in original condition, and in their original packaging.
We do not accept returns or exchanges for:
- Change of mind after purchase.
- Items that have been installed, cut, or altered.
- Sale or clearance items, unless defective or damaged upon delivery.
2. Reporting a Return Request
To initiate a return:
- Contact us within 48 hours of receiving your order via email at cherddy5095@gmail.com or call +6010 431 8662.
- Include your order number, photos of the product, and a clear description of the issue.
Our team will review your request and provide instructions on the return process if eligible.
3. Return Shipping
- If your return is due to incorrect, defective, or damaged items, we will arrange and cover the cost of return shipping.
- All returned items must be securely packaged to prevent further damage during transit.
- We are not responsible for any damage incurred due to improper packaging when returning products.
4. Inspection and Approval
Once we receive your returned items, our team will inspect them to confirm eligibility for a refund or exchange. We will notify you of the approval or rejection of your return after the inspection.
5. Refunds
If your return is approved:
- Refunds will be processed to your original payment method within 7–14 business days, depending on your payment provider.
- Shipping fees (except in cases of incorrect, defective, or damaged items) are non-refundable.
6. Exchanges
If you prefer an exchange for the same product (subject to availability) or a similar product of equivalent value, please let us know when submitting your return request.
7. Non-Returnable Items
The following items are non-returnable:
- Custom or special order items
- Opened adhesives, grouts, or sealants
- Installed, cut, or altered tiles
- Clearance or promotional items (unless defective)
Contact Us
If you have any questions regarding this Return Policy or require assistance with your order, please contact:
Email: cherddy5095@gmail.com
Phone: +6010 431 8662